We take all feedback seriously. If something did not go as expected, please contact us immediately during your tour so we can resolve the issue on the spot. You can also write to us at info@srireisen.com after your trip.
You can reach us via email at info@srireisen.com, by phone or WhatsApp at +94 76 585 3276, or by using the contact form on our website. We aim to respond to all enquiries within 24–48 hours (Sri Lanka time, GMT+5:30).
Some group tours require a minimum number of participants. If the minimum is not reached, we will offer you an alternative tour, adjusted pricing, or a full refund. Day tours and tailor-made tours are available for individuals, couples, and small groups.
We recommend booking at least 4–6 weeks in advance, especially during peak season (December–March and July–August). For tailor-made tours or trips involving specific activities like hot air balloon rides or safaris during prime season, earlier is better to secure availability.
Absolutely! We specialise in tailor-made itineraries. Whether you want to focus on wildlife, culture, beaches, adventure, or a combination, we can design a trip around your preferences, pace, and budget. Just let us know what you have in mind. Tailored Tours
Simply fill in the contact form on our website or reach out via email (info@srireisen.com) or WhatsApp (+94 76 585 3276). Fill the form on https://srireisen.com/tailor-made/ page, and we will put together a personalised proposal for you. A booking is only confirmed after you receive written confirmation from us and the required deposit has been received.